Frequently asked questions.
Quick answers about appointments, emergencies, home visits, travel support, medical records, and more.
Appointments are recommended for routine visits. For emergencies, call the nearest branch immediately.
Emergency support is available 24/7. Call the nearest branch before travelling so the team can guide you.
We provide care for cats and dogs across our branches.
Yes, but services and doctor availability may vary. Call ahead if you need a particular service or veterinarian.
Yes. Professional grooming is available at selected branches.
Bring previous medical records, vaccination documents, current medications, and details of symptoms.
Selected home-visit services may be available depending on location and clinical need.
We may support examinations, vaccination planning, and available documentation. Requirements vary by destination.
Yes. Our central shop brings together food, treats, grooming products, toys, and accessories.
Contact your branch for support with medical records.
Call the nearest branch immediately and follow the team’s instructions. Do not wait for an online response.
Call the nearest branch now.
Online information does not replace timely veterinary assessment.
