Overview
Dr. Paws Animal Hospital respects your privacy. This policy explains how we handle personal information when you visit our website, contact a branch, request an appointment, subscribe to updates, or place an order through our shop.
For a medical emergency, call your nearest branch immediately. Online forms are not monitored as an emergency service.
Information we collect
Depending on how you interact with us, we may collect:
- Contact details such as your name, phone number, email address, and delivery address.
- Pet information, appointment preferences, and the reason for your visit.
- Order, payment-status, delivery, and customer-service information. Payment card details may be handled directly by a secure payment provider.
- Messages, feedback, and newsletter preferences you choose to share.
- Basic device, browser, and website-usage data collected through essential cookies or similar technologies.
How we use your information
We use information to respond to enquiries, arrange veterinary care, manage orders and deliveries, provide customer support, keep our services safe, improve the website, meet legal obligations, and send updates when you have chosen to receive them.
We only use information for a compatible purpose and limit access to team members and providers who need it.
Sharing and retention
We may share relevant information with trusted service providers that support hosting, communications, payments, delivery, analytics, or professional advice. We do not sell your personal information.
Information is kept only for as long as reasonably needed for the purpose described, to maintain appropriate clinical or transaction records, or to meet applicable legal requirements. We use reasonable administrative and technical safeguards, although no online service can guarantee absolute security.
Your choices
You may ask us to access, correct, or update information you have provided, and you may withdraw marketing consent at any time. Some records may need to be retained where required for clinical, contractual, or legal reasons.
Cookies
The site may use essential cookies for core functions and limited analytics to understand performance. You can control non-essential cookies through your browser settings when available.
Children’s information
Our website and shop are intended for adults. A parent or guardian should contact us on behalf of a child.
Contact us
For a privacy question or request, use our contact form or call your preferred Dr. Paws branch. We may ask for information needed to verify and respond to your request.
