Acceptance of these terms
By using this website, submitting a request, or placing an order, you agree to these terms and our Privacy Policy. If you do not agree, please do not use the relevant service.
Veterinary information
Website content is general information and does not replace an examination, diagnosis, or treatment plan from a qualified veterinarian. Advice depends on your pet’s individual condition and history.
Never rely on the website or an online form during an emergency. Call the nearest branch immediately.
Appointments and clinic services
An online appointment request is not confirmed until a Dr. Paws team member accepts it. Availability, timing, clinicians, and services may vary by branch. Please arrive on time and tell us promptly if you need to change or cancel a booking.
Clinical recommendations, estimates, and consent will be discussed as appropriate before treatment. Emergency care may require immediate decisions in your pet’s best interests.
Shop orders and payment
Products are subject to availability. We may correct genuine pricing or description errors, limit quantities, or cancel an unavailable order and refund amounts paid. An order is accepted when we send confirmation or prepare it for fulfilment.
Prices are displayed in the stated currency and may change before an order is confirmed. Delivery dates are estimates and may be affected by address details, stock, couriers, or circumstances outside our reasonable control. Returns are handled under our Returns Policy.
Acceptable website use
You may use this website for lawful personal purposes. You must not interfere with its operation, attempt unauthorised access, upload harmful material, misuse content, or use the site in a way that infringes another person’s rights.
Intellectual property
The website’s branding, text, layout, graphics, and original content belong to Dr. Paws or their respective licensors. You may not reproduce or commercially use them without permission.
Availability and responsibility
We work to keep information accurate and the website available, but content, stock, features, and operating hours may change. To the extent permitted by applicable law, we are not responsible for indirect loss resulting solely from use of, or inability to use, the website. Nothing in these terms limits rights or responsibilities that cannot legally be limited.
Changes to these terms
We may update these terms to reflect changes to our services, operations, or legal obligations. The latest version and update date will appear on this page.
Contact us
If you have a question about these terms, please contact our team before using the relevant service.
